Your IT runs — every day, without you having to think about it
Your IT in safe hands — fully managed
We take over the complete operation of your IT: help desk, monitoring, updates, security patches and strategic development — at predictable monthly flat rates.
Anonymized reference caseTax advisory firm · Bad Homburg, 45 employees+
Starting point
Constant IT outages, an overloaded in-house IT employee, DATEV disruptions right before filing deadlines.
Solution & result
Complete takeover of IT operations: help desk, monitoring, DATEV support, patch management and monthly reports.
Downtime reduced by 94%, IT costs lowered by 30%, in-house employee focused on core tasks.
IT problems eat up working time and slow down your core business
- Every IT outage costs your team hours — and costs you money and nerves
- Security updates get forgotten, vulnerabilities stay open
- Your in-house IT employee is permanently overloaded or too expensive for an SME
Full IT support at a fixed price — we are your IT department
- One call is all it takes: our help desk solves your problem — remotely or on-site
- Automated patch management keeps all systems up to date and secure
- A monthly report shows what we have done — complete transparency
Scope of services
What Managed IT Services does for you
IT Help Desk & Support
Fast troubleshooting by phone, remote access and on-site visits — with defined response times and SLAs.
SLA-guaranteed response time
24/7 Monitoring
Round-the-clock monitoring of all systems, automatic alerting and preventive troubleshooting.
24/7 without staffing overhead
Patch & Update Management
Automated and controlled rollout of security updates — tested, scheduled and documented.
Tested & documented
Endpoint Management
Central MDM for all devices (Windows, Mac, iOS, Android) with security policies and remote wipe.
All devices centrally secured
ITIL-Based Operations
Structured incident, problem and change management according to ITIL v4 — for transparent and stable IT.
Transparency for management
Monthly Reports
Clear reports on SLA fulfillment, ticket analysis, system health and open action items.
A basis for decisions every month
Approach
How we work
IT Inventory
Complete inventory of all IT assets, systems, applications and existing contracts.
SLA Definition
Joint definition of service levels, response times and escalation paths.
Onboarding
Connection to our monitoring platform, training of your contacts and handover.
Ongoing Operations
Monthly service reviews, continuous optimization and strategic IT development.
Since Clouderio took over our IT, downtime has dropped to practically zero. We pay a fixed monthly amount and no longer have to worry about anything.
24/7 Monitoring
Your IT never sleeps —
neither do we
While your team sleeps, our monitoring platform watches every CPU load, every disk warning, every network outage. We solve problems before your first employee starts their computer in the morning.
Response time
< 4h
SLA guaranteed
IT Helpdesk
One call.
Problem solved.
No ticketing system maze, no anonymous call center. Your team knows us — and we know your IT. Remote resolution in under 30 minutes is our everyday reality, not our promise.
Service Levels
Tailored to your company size
No rigid package — we define together which services make sense for you. The result is an SLA document that fits your operations exactly.
Essential
For SMEs with 5–25 employees
- Remote helpdesk Mon–Fri 8am–6pm
- Patch management
- 8h response time
- Monthly report
Professional
For growing companies 25–100 employees
- 24/7 monitoring
- 4h response time P1
- Endpoint MDM
- ITIL ticketing system
- Quarterly reviews
Enterprise
For demanding infrastructures 100+ employees
- Dedicated IT manager
- 2h response time P1
- SIEM integration
- ISMS support
- Custom SLAs
Onboarding
Handed over smoothly in 3 weeks
You will barely notice the transition — only the IT problems become fewer.
IT Inventory
Full discovery of all IT assets, systems, applications, and existing contracts — without business interruption.
SLA Definition
Joint agreement on service levels, response times, escalation paths, and monthly report contents.
Connection & Onboarding
Monitoring platform connected, contacts trained, handover from previous provider completed smoothly.
Ongoing Operations
Your everyday life gets calmer. Monthly service reviews, continuous optimization, strategic IT development.
Frequently asked questions
Everything you need to know about Managed IT Services at a glance.
01What is included in the managed IT service?+
Help desk (remote and on-site), 24/7 monitoring of all systems, automated patch management, endpoint management and monthly reports. The exact scope of services is set out bindingly in the SLA document.
02How quickly do you respond to problems?+
For priority 1 incidents (complete system failure), we respond in under 4 hours — contractually guaranteed. For normal incidents, within one business day. Immediate remote help is usually possible in under 30 minutes.
03Can we outsource only parts of our IT?+
Yes. We offer modular packages: help desk only, monitoring only, or complete IT operations. In the initial consultation, we work out which combination makes sense for you.
04What happens to our current IT employee?+
That is your decision. Many companies keep their IT employee for internal projects and outsource day-to-day operations. We also work smoothly with in-house IT teams.
05How does onboarding work?+
In 2–3 weeks: inventory of all systems, connection to monitoring, SLA definition and training of your contacts. You will barely notice the transition — only that there are fewer IT problems.
06How much do managed IT services cost?+
From €49 per workstation per month — depending on the number of employees and the scope of services. Binding quote after a free needs analysis.
Free assessment workshop — no obligation
In 60 minutes, we analyze your current situation and show you exactly which solution makes sense for your business — with a binding quote within 5 business days.